Privacy Policy

This Privacy Policy explains how Rooster Bet Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle information responsibly, transparently and only for legitimate business, service and legal purposes.

Rooster Bet Casino holds a licence from the Comoros AOFA (ALSI-202508056-FI2) and an e-gaming licence from the Tobique Gaming Commission in New Brunswick (No. 0000002), and operates under Costa Rican company registration 3-102-893958.

Information we may collect

When you use Rooster Bet Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the service, the features you use and the checks that apply to your activity. Some information is provided directly by you, while other information is generated when you use the website.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account preferences and records of communications. We use these details to create and manage your account, provide requested services, respond to questions and keep account information accurate.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include documents and details used for customer due diligence, account security, fraud prevention and compliance checks. Verification information is handled carefully and may be reviewed using internal processes or trusted service providers.

Payment and transaction records

We may process information about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment information may be handled by payment providers or financial service partners. We may receive information needed to confirm a transaction, but payment providers may process card or banking details under their own privacy terms.

Device, technical and usage data

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, links used, access times and information about errors or performance. This helps us maintain the website, understand use of our services, improve security and provide a smoother experience.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions secure, understand website traffic and support relevant functions. Some cookies are necessary for the website to work, while others help us measure performance or improve content. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality or prevent some features from working correctly.

How we use information

We use personal information for purposes connected with providing and protecting the casino service. We seek to use information that is relevant to the purpose for which it was collected and avoid using it in ways that are incompatible with that purpose, except where permitted or required.

To open, maintain and administer your account.
To provide casino services, process account activity and keep appropriate records.
To confirm identity, age and account information where checks are required.
To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion and other misuse.
To process deposits, withdrawals and related transactions through available payment methods.
To respond to support requests, investigate complaints and communicate about your account or our services.
To maintain website security, troubleshoot technical issues and monitor performance.
To understand general usage patterns and improve website design, features and service quality.
To send service communications, such as security notices, account messages or important updates.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To meet legal, regulatory, accounting, audit, taxation and responsible gambling obligations that apply to the service.
To establish, exercise or defend legal rights and manage disputes or investigations.

We may combine information from different sources where this is reasonably necessary for account management, verification, security, customer support or compliance. We do not treat marketing as a condition of using core account services. You can choose not to receive promotional communications by using the unsubscribe option in a marketing message or by contacting us.

Sharing information

Personal information may be shared where reasonably necessary with service providers that help operate the website and account, including identity verification, payment processing, technology, hosting, customer support, security, fraud prevention, analytics and communications providers. These providers are expected to use information only for authorised purposes and to protect it appropriately.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect users or the website, investigate suspected wrongdoing, or protect rights and property. If information is transferred or processed outside Australia, appropriate steps may be taken to support its security and lawful handling. Third parties may have their own privacy policies, and you should review them where relevant.

Security, storage and retention

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account details.

Access to personal information is limited to people and providers who need it for an authorised business, service, security or legal purpose. We may review access and security practices and take steps to address suspected incidents. If we become aware of an issue involving personal information, we will respond in accordance with applicable requirements and our incident management procedures.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication or security records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in another appropriate way.

Closing an account does not necessarily result in immediate deletion of every record. We may need to retain certain information to meet legal obligations, prevent fraud, resolve disputes, enforce terms, complete audits or protect the service and its users. Retained information will continue to be handled in line with applicable privacy and security requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security considerations or other valid reasons for refusing or limiting a request.

Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, compliance or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications at any time, or ask us to stop using your information for promotional messages. You may still receive essential service or account communications.
Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your rights or make a privacy request, contact support@roosterbetcasino.top. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may ask you to verify your identity before responding, particularly where a request involves sensitive information or account security. We will assess and respond to requests within a reasonable timeframe and in accordance with applicable requirements.

If you believe information we hold about you is incorrect, please tell us what needs to be changed and, where possible, provide supporting details. If you withdraw marketing consent, there may be a short period while existing campaigns or messages are updated. You can also manage cookies using your browser controls, as described above.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will be made available on this page with a revised effective date where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised practices to the extent permitted by law.